Information
Mobility
Communication
   
 
 
 
 
 

How to fully use all your customer or supplier data, without wasting time? How to gain productivity and satisfy your customer through convergence?

Convergent CRM Benefits
The relation with the customers is a key factor of success in any business, mostly if you have a high volume of sales and clients.
What does it means convergence regarding mobility?
The convergence of CRM and communication means is the ultimate way towards a better reactivity, client satisfaction and sales increase.

Optimization of business transformation
A client is calling your company for information about a new product. He gets the sales rep on line, while he is talking to him; the sales rep gets automatically the entire information about the client (thanks to the recognition of the phone number). The sales rep can introduce the new products, also detect a need for the customer (thanks to the status of buying). By this, the sales rep would propose a promotional product that the customer has already used and may need to reuse it. This is an example of how a simple call could be transformed in to revenues.

Maximizing the business opportunities get
TicBox, Fax, Telephone and e-mail are the channels used to reach your potential clients. A marketing manager would always be working to get new leads and business opportunities. He could use first a mass e-mailing campaign and then when the customer is calling back for information, the sales rep would have on his screen the file that would be displayed automatically. Finally, the sales rep would either take an appointment with the new lead or send by fax or e-mail some complementary information. Everything is integrated and historised in the system. And as the managing director, you could see how many opportunities have been transformed into revenues and he could also monitor the performance of sales and the marketing campaign.

Increasing the velocity of sales and client satisfaction
Using Convergent CRM, you will increase the sales by improving the customer Satisfaction at every stage of the customer life cycle, from creating an order to solving out client service issues. The convergence maximizes the sales effectiveness in real time by accelerating the process of quote-to-cash, aligning direct channels, and boost bottom line results. As a sales or account manager, you can join anywhere, anytime, and still be using your CRM applications. By this, if a client wants to a prospect or a client wants to reach you, he could call you at your office fixed phone and you can get on the line as you were physically while you are on the road or in a train. The convergent system also allows you to get the file instantly as you are talking to your clients, enabling you to respond efficiently to any request such as new orders, commercial issues etc., It will increase your velocity of sales since your reactivity of response is high. Moreover your clients would have a better satisfaction as they would be served faster and the customer retention rate will be optimized.

Convergent ERP Benefits
As a business leader, you need to take care of your business operations and you have important data to manage and to share within the company. Moreover you need to link your operations to the external communications as well. So why a convergent ERP?

It is a software technology that provides a full traceability of information flow, integrating the communication means and all the business data in order to deal with the everyday business activities.

Integrating supplier's relationship
Managing your suppliers is mandatory in order to satisfy the delivery time for your own customers. So, you want to simplify this relationship by enabling your IT system to integrate the communication channels and improve the availability of products. For example, an Operations Manager is negotiating the order to a supplier, he is requesting an estimate. The supplier is sending by fax, that is automatically archived in the file of the supplier and the manager is informed straight away. Now the Manager can open the fax, make an agreement with the supplier given to the level of stocks and inventories displayed automatically for the product, by sending an e-mail, using TicBox directly. This e-mail will also be archived to the supplier's file. This will accelerate the time to get the delivery and your business will get a better satisfaction from your clients.

Traceability and total visibility of customer information within your operational functions
When a Sale is done, you need to deliver the product. For example, the employee dealing with the orders has to launch the process of production and send the invoice to the client. Nevertheless, the employee has to engage the company with a delivery date and may have to communicate the same to the clients calling for tracking the status of the order. The employee again will have automatically a 360° view of this client. He can respond to the client according to the level of stocks and communicate the next available date for delivery. By doing this the satisfaction level of the customer increases.

Order management
As an Operations Manager, you may have to deal with the orders and treat them as a daily task. The integration of fax and e-mail in the EPR system makes the exchange of client and product data easier and safer as the information flow is conveyed by the same platform. Hence for example, you would gain time and increase your productivity as the transmission of confirmation order would be sent automatically by fax or e-mail to the client. Given to the pipeline of orders, you could also manage the production orders and be more reactive regarding the raw materials, and by this you would gain significant time in products' availability and delivery as well.


 
 
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